Customer Testimonials
Always a great place to go to buy a car or get service. I’ve never got the run around on warranty work,or lied to about what needs to be done.
My wife and myself have bought very many new vehicles! We're in our sixties so you can imagine! Jonathan is the man no pressure just a good ole boy best salesman we have ever had!!! Will be seeing him again!!
I recently had my vehicle serviced at Serra Honda Champaign and had a very positive experience. The service team was professional, knowledgeable, and easy to work with from start to finish. They provided trusted service, completed the work correctly, and kept me informed throughout the process. I appreciate the attention to detail and the quality of the work performed. The staff was very professional and courteous, making the entire visit smooth and stress-free. Overall, a great service experience.
Exceptional service. Very professional and helpful.
Wife brought her Honda accord in back in September for an oil change and a suggested head gasket repair. Over the course of the next month the vehicle began smelling like burning oil in the cockpit of the car. Found oil leaking strongly from the rear of the engine. Brought the car in and they had done the gasket repair poorly and it was leaking. Also asked them to repair a drivers side headlight as it was out. Picked up my car today and they charged me and noted in the receipt that they replaced the drivers side headlight, only ... Read More DealerRater - Nov 3, 2026
I brought my 2016 Honda Cr-V in to Serra Honda Champaign, and the service team has always been great – purchased it there and they have always serviced it. I got my maintenance minder and was able to get in for service quickly. Overall, it was a great service visit for my car.
Excellent service as always! Highly recommend! Curt is amazing!
Thank you so much Yemi at Serra Honda for helping me purchase my new(used) Jeep! The process was so easy and I was able to make the purchase with confidence and no pressure! Thank you so much!!
Great place, Efrem was super helpful while we were deciding exactly what we wanted. He was super friendly, and very patient working around my schedule and timing. Was a really great car buying experience, no pressure and no stress.
Love my new Honda Civic
I had some major maintenance performed yesterday. Curt Harvey and his team provided excellent and efficient service for a reasonable price. I dropped my car off at 7 am and had it back by 1 pm (free shuttle ride both ways!). As always, many thanks to Curt for his professionalism and great communication! Kudos!
Excellent service
If Google allowed more than five stars, Christian would get every single one! Buying my car from him at Serra Honda was fantastic, stress-free, and genuinely enjoyable. Getting connected with Christian when I first contacted the dealership might just be the best luck I’ve had since moving to the U.S.
As a UIUC graduate student on a limited budget, I really appreciated how kind, approachable, and helpful he was. He helped me explore great options and offered me an amazing deal. Even the test drive felt relaxed and comfortable. He somehow made buying a car feel less like ... Read More Google - Oct 17, 2026
We always get great service from Chris Rogers at Serra Honda Champaign- Service Department. He is a very nice guy. We have been bringing our Hondas here for many years. We brought our vehicle in for a light that came on a couple times for a few days then went off. Even though the light was off, his team thought it was likely related to a part that Honda put an extended warranty on up to 150K miles. We were at 148K. He is not a pushy service advisor like some can be. He explains the all the services that ... Read More Google - Oct 15, 2026
Excellent service. 4 hours for routine service with one special fix. Froize in customer area. Will never wait for another sewrvice at this Honda dealer.
Good people that don't try to squeeze you for every cent.
If you are looking for a new car, Yemi is your guy!! Exceptional service and he made the whole process a breeze. 10/10 recommend
I found Darius to be a great help and fun to work with.
Great service, courteous staff who are always helpful.
The service department is accommodating and friendly despite being put under a heavy work load. They were able to resolve issue with my Honda vehicle.
Chris was the service rep I spoke to. He was awesome about responding to all of my questions about my Honda CRV and kept me posted all the way through the repair and was honest about what to expect and how much it cost. He helped me all the way through the process and told me order in which other repairs that need to be done should be done and how much it would cost. Honda Serra is the only dealership I would bring my car to.
We have purchased multiple vehicles from Serra Honda. We have all of them serviced there and have had no issues. I especially appreciate the shuttle service and friendly service staff.
I really enjoyed my experience from this Honda dealer! Yemi was amazing, such a friendly, kind, and upfront person. He treated me as a friend that I felt like I knew for years!
I went to Serra Honda in search for a used hybrid vehicle as a change of lifestyle. I’d had a fun, sporty, gas-guzzling sedan for the past 8 years, and it was time to upgrade. I was fortunate to work with Darius, who provided an exceptional car-buying experience. He helped me find the right fit (we test-drove three different vehicles) and he was very accommodating to every request or piece of feedback I provided along the way. At no point did I feel pressured along the way. Instead, I felt like Darius truly did want to help me find the ... Read More Google - Sep 30, 2026
I had bad experiences at other dealerships. When Steve contacted me I was surprised by his willingness to meet the parameters I had set for the transaction and he made me an offer I couldn't refuse. I highly recommend Steve Campbell and Serra Honda of Champaign.
I purchased a Honda Odyssey in 2020 and 3 months in, I started having issues with my entertainment system. They said they fixed it did not charge us anything since it was under warranty. But each year following, the same issue kept on occuring with our entertainment system. They assured us the issue was resolved. The warranty ended and the same issue occurred ,but this time to fix it they needed to charge us. In 2025, the transmission went out. The family entertainment system and the rear camera also had an issue. It cost us 3K to fix the family entertainment/ rear camera ... Read More DealerRater - Sep 30, 2026
It's a good Honda dealer, though the service department is a bit slow.
Love my new vehicle!
LaDarius Taylor was my salesman, and he was wonderful. I appreciated that he was listening to what I wanted and kept me informed of the status of the shipment of my CR-V. He even texted me with a photo of my vehicle on the delivery truck!!
I had a bit of an issue with my experience in the Finance Department. The representative did a great job producing the paperwork quickly since I was in a hurry. However, I hope that your dealership will learn that when there is a couple involved in the purchase, you should ... Read More Google - Sep 24, 2026
LaDarius Taylor was an excellent salesman for my 2027 Honda Hybrid CR-V. He was very kind, listened well to what I was looking for, and was great in keeping me informed about the availability of my vehicle, which was not easy to find in the color and trim that I wanted. I was very impressed with his service and his quick response via text whenever I had a question. He even sent me a photo of my vehicle being delivered on the truck to the dealership!
As always, as good as it gets......top quality service at a reasonable price, highlighted by Chris Rogers, a superb service manager.
Easy to get an appointment and on time. Service was great! Communication while waiting was appropriate. All good.
My car was finished in a timely manner. I trust them to do good work in fixing my vehicle.
I am a Honda Accord purchased at Serra Honda, and I am fabulous! My client advisor Yemi was incredible, and my new court member (aka “owner”) is very pleased with the process and experience.
Yemi was great to work with
Jonathon did an excellent and patient job helping us get exactly the CRV we wanted and highly recommend him
Wes was my salesman. He was above and beyond. There was no pressure, just honesty. I would absolutely recommend EVERYONE to the Serra Honda. Great staff. Great experience.
Our family has bought 3 cars for Serra Honda and we use their stellar service department for all our upkeep.
Mr. Kerr was very helpful in getting us what we needed for our family. He advocated for us when we needed to get a new reliable vehicle.
Took my car in for a service issue, and they went the extra mile to make sure I was satisfied!
Fast service and gave me a ride home as needed good price
Wes Silver was our salesman and he was really great to work with! He was very knowledgeable and there was no pressure at all from him!! I LOVE my new 2026 Honda Passport Trailsport and definitely recommend going to Serra Honda Champaign! Thanks again Wes!!
Came in on my day off for an oil change. Was quoted 2-2-.5 because I didn’t have an appointment, which is ridiculous to begin with. Advisor told me I needed my transmission fluid changed also, I said I didn’t want to be here all day how long would it take? He said it wouldn’t take a longer than the oil change. Sat here over 3.5 hours, to change 2 fluids. Absolutely ridiculous, wasted my whole day. No apologies and the advisor was brushing it off like well we did what we could. Would not recommend unless you have ... Read More Google - Sep 3, 2026
I would give 0 stars if I could. Very disappointing customer service. The staff should respect a customer’s decision instead of pressuring them to buy a vehicle without giving them time to properly inspect, test-drive, and research it. When I decided not to purchase, the salesperson’s response was unprofessional and disrespectful. One of the worst dealership experiences I’ve had.
Worst experience ever at any dealership. Intially didn't got response over email from Hendrick. Tried over text with him which worked somehow and clearly communicated will be travelling 100 miles away. Confirmed about the cars being available. Reaching out there finding out both sold. Neither recived an apology from him nor he was sorry about it.
On July 30, 2026, I went to the Honda 4S dealership where I bought my car to have my oil changed. It was awful; I had to wait for a full six hours. It was so frustrating!
We worked with Jonathan Kerr at Serra Honda to purchase our Honda Passport. We were so impressed with Jonathan’s knowledge about each vehicle we took for a test drive. We spent a long time looking at different vehicles, and he went through each one in detail, pointing out the features and options. He had endless patience and kept us informed every step of the process. Because of all the time and attention to every detail, we left with our new Honda Passport feeling very confident in our decision and our purchase. Highly recommend!
Unfortunately this hasnt been my favorite experience. Everyone is pleasant and nice, but there is no follow through with issues and concerns I have raised. This dealership has created a communication void and has lost my trust and future dollars.
I’ve had multiple experiences with Serra Honda’s service department, and unfortunately they have been consistently disappointing. The staff has always been friendly and courteous, which I appreciate, but the service itself is extremely slow and seems very unorganized.
Even with a scheduled appointment, a routine oil change has taken anywhere from 1.5 to 3 hours. An appointment should help streamline the process, not result in waiting for hours for basic maintenance.
I understand that unexpected delays can happen occasionally, but this has been a recurring issue rather than a one-time experience. I hope the dealership takes steps to improve its ... Read More Google - Jul 27, 2026
I had a routine service for my CRV. I was told it would take 90 minutes when I scheduled and when I dropped off the car. I had to wait 180 minutes for it. No one texted or told me it was done even though I told the counter a couple of times I was waiting at the waiting area. I finally went to the counter and find my car sitting there ready to go. When I asked how often I need the tire rotation during check out. I was told it should be done for every oil change. I asked whether ... Read More Google - Jun 9, 2026
I had a bad experience with my last visit to the point of not wanting to return to Serra of Champaign at all for any of the branches. The oil change sticker was left without being filled out for when my next oil change is due and I asked for the price before the job was completed. It was not given and then I was forced to pay an amount I was not comfortable paying for the service provided.
The bad experience I never had I’m not back there anymore.
I recently purchased a 2022 Honda CR-V from Serra Honda, and overall I can confidently say it was worth the experience. This was actually my first time buying a car from a dealership, so it was a big decision for me. I drove about an hour and a half to get there because they offered me an honest deal and a fair price, and I’m really glad I made the trip. Steve was very kind, professional, and made the entire process smooth and straightforward.
A few days after the purchase, I noticed condensation forming inside one of the headlights. I ... Read More DealerRater - Mar 25, 2026
Honda Serra is no longer a dealership I can trust.
I brought my vehicle in for an inconsistent door issue and was charged $180 for a diagnosis that took over 2 hours. Unfortunately, the issue was misdiagnosed, and I was then told it would cost an additional $441 to actually fix the problem.
When I raised concern about paying for an incorrect diagnosis, I was told they were simply following a process required by Honda. That doesn’t change the fact that I paid $180 for a diagnosis that did not resolve—or even correctly identify—the issue.
I was able to fix the ... Read More Google - Mar 23, 2026
Honda Serra is no longer a dealership I can trust.
I brought my vehicle in for an inconsistent door issue and was charged $180 for a diagnosis that took over 2 hours. Unfortunately, the issue was misdiagnosed, and I was then told it would cost an additional $441 to actually fix the problem.
When I raised concern about paying for an incorrect diagnosis, I was told they were simply following a process required by Honda. That doesn’t change the fact that I paid $180 for a diagnosis that did not resolve—or even correctly identify—the issue.
I was able to fix the ... Read More DealerRater - Mar 23, 2026
Fees. They added them to an agreed upon price. They didn't/wouldn't/couldn't explain them, and they lost a sale and any positive feedback I can give. Do not recommend.
I needed a new reliable vehicle immediately! I didn’t know where to look this was my first time buying a car in over 10 years! I was driving through car lots in the middle of a freezing cold day! Most people will be inside warm.. I went over to the Serra Champaign car lot and I was just driving around in my car as it was very cold and windy outside. I was interested in vehicles they had on there lot.. I wanted to test drive cars but didn’t know when it would be a good day with Illinois ... Read More DealerRater - Mar 5, 2026
I brought my car in to fix a rear wheel bearing that was clearly broken. There was a very loud noise coming from the rear right wheel, and I explained this clearly when dropping off the car.
They performed a bearing inspection (about $300) and told me the problem was the front wheel bearing, not the rear. I questioned this and pointed out that the noise was coming from the back, but they were confident it was the front.
I was charged around $1,000 to replace the front wheel bearing. After the repair, the noise did not change at all, same sound, ... Read More Google - Feb 10, 2026
Yemi the English man was the best.very helpful and super nice.he should definitely be givin a nice raise.
A real shady dealership. They overprice everything then really try to stick it too you in the finance office. Better to just avoid.
13000 oil change cost $400
My boyfriend and I bought a car from them this past May for around 17k. Seemed like a great car and great price, it only had 50,000 miles on it which is basically nothing for a Honda. Thought it was a good car at first, but it has become incredibly clear that this car has some insane issues. About a month in, the nut holding the back brake onto the rim just vibrated off??? Did they not check that everything was good before handing it off to someone? This caused the brake to grind down the inside of my rim, great. ... Read More Google - Dec 20, 2025
Do not go here! Had an appointment set up for a certain car I wanted, one of the dealers texted me 3 minutes prior to me pulling in and said to let him know when I was there. I end up going inside and they said to me they sold the car(a day prior by the way)! Didn’t bother communicating with me even though they had my number and they knew I had to drive an hour to get there and could have texted me at anytime. No one even seemed like they cared it was just another day. ... Read More Google - Nov 18, 2025
We recently were in need of a new car and after spending time on-line decided that a Honda was what we were interested in. After checking the usual suspects (CarMax, Carvana) we realized that our local Honda dealership (Serra Honda in Savoy) had great inventory and all the advantages of buying local. After checking some boxes on line on the website a sales associate, Yemi Akinsola, reached out to us. May I say, if you want to have an amazing morning, drop by the Honda dealership and ask to see Yemi. He is a joy to visit with. Even if ... Read More DealerRater - Oct 26, 2025
I can only rate by what I know and the service department ignored our messages and online requests. I have not had the opportunity to visit there because of that.
The experience I had buying my new Honda Accord from this dealership was nothing short of exceptional. I worked with Lindsay Poland and she was knowledgable, friendly, and attentive- but not pushy! Not only was Lindsay phenomenal, the entire team I dealt with was truly nothing short of amazing. I will recommend this dealership to my friends. It was truly nice to have a great car buying experience!
Made me waste my time driving an hour each way to tell me they don't have the car on the lot. I called and messaged before heading there and was told that the car was available. Which apparently just means that it hasn't been paid for, not that is actually physically available. The website shows two cars of the same model, one shows "In Transit", which I fully expected to not be in the lot. The one I wanted to look at did not show any status, so I figured it was on the lot. I ... Read More Google - Aug 30, 2025
I visited this dealership today (08/29) with my friend to buy a 2025 Honda Accord for him as it was his first car and had no experience with buying a car before, I had to accompany him. The experience turned out to be a nightmare for me and him. Our sales person was Steve Campbell. The story begins with liking a Hybrid Sport trim car and we decided to move forward with that car and after going back and forth with negotiations Steve got a bit frustrated and said either we have a deal or No. So I started to call other ... Read More Google - Aug 30, 2025
Sales staff was rude and got an attitude with me for literally no reason. They don’t know what vehicles are and aren’t available. They don’t follow up with customers. And then they get an attitude when you tell them you’re not interested in other vehicles they have. I will not ever shop here.
Straight to the point. Steve did a great job and was very friendly, helping us with every question and concern we had.
their part service quality is poorer, bolts/part ordered wrong, but they said they can not return. told them what i need but parts ordered were not correct.
Made an appointment to look at a mazda. Left work early. My husband, who works third shift, got about 5 hours of sleep to drive with me to test drive. I kept getting asked about financing and all we wanted to do was test drive the car. I told them whether we needed financing would be determined by the out the door total price. Again asked- for the 3rd time- what type of monthly payments we could afford. I made the mistake of saying I could afford any monthly payment but was not interested in spending our money that way. When ... Read More DealerRater - May 1, 2025
At about 4:40 on April 21st. I was passed by a Red Suv with a Serra Champaign decal on the left and right. We were waiting at a red light at the intersection of Curtis and Mattis where there are two lanes. I was in the right lane waiting to turn right, when this Red Suv passed us all on the shoulder of the road and turned right and ran the red light. If this how your employees drive how are you guys even in business. You probably have accidents on the regular pulling illegal crap like this.
(To add to ... Read More Google - Apr 21, 2025
Terrible experience. Wes was fine, but the same crap of running back to the manager and then getting no where, is just a waste of time. The manager would not even consider the offer i made, and it is always...My Boss won't let me...at least try next time. Taking business elsewhere.
I do not recommend this dealership. I spoke with a dealer on the phone twice and told him the exact vehicle (year, make, model, and trim) I was looking for. He assured me (twice) that he had that vehicle on their lot. I drove an hour out of my way to find out that he blatantly lied to me. When I asked about it, he smiled and called it a "misunderstanding" and tried to sell me a different car than the one requested. It was a very frustrating experience.
Horrific experience. Our vehicle was perfectly fine and then we take it in for a recall and an oil change. They recommend all this flushes that we know are decent practices, but not necessary in the slightest. Our vehicle is only 5 years old and in great condition, very few miles. 2 days later every warning light on the vehicle suddenly goes off and they're saying now that we need to pay over $3,000 to first find out what's wrong and then fix it. Do NOT trust this dealer. Not to mention we then very calmly told him we weren't ... Read More Google - Apr 1, 2025
Classic bait and switch dealership. They had been talking with my son for 2 days about a vehicle. Just one salesman. On the day that we were to drive the 60 miles to pick up the vehicle, he was still telling my son that all was good. When we arrived, they said the salesman wasn't there and the vehicle was sold. Of course they wanted to show him another vehicle. Steer clear of these Bozo's.
Be careful that your negotiated price is carried thru on your purchase agreement! Mine wasn't and it cost me $1000. I was too trusting Jim Patterson
Serra honda champaign has exceptional staff that provided me the best service and experience anyone could ask for when purchasing a vehicle. The moment I walked in the Sales Manager Jess welcomed me and made me feel at ease. I was paired with a Sales Agent named Yemi and he was a blessing in disguise. I worked with both through my transaction of purchasing my new (used) vehicle and trading my old one in and they were beyond knowledgeable and answered every question I had. When it came to the financial part Derek was exceptional and beyond met my expectations ... Read More DealerRater - Feb 11, 2025
2 hours for an oil change (with an appointment) is excessive.
Missed to change the wiper blades, realized only after two days. I had to drive again to get them changed.
I was interested in looking at a car on this lot. The next day after I set up a time to come look at it I get an email saying the price has increased by $1700, and that's the easiest way to lose a potential sale and future business with me.
We purchased our first vehicle from this dealership approximately four years ago and had a positive experience. Recently, we returned to purchase a second vehicle and unfortunately, the experience was quite unpleasant. The sales representative we initially worked with, Yemi, was excellent. However, upon realizing that we were repeat customers, the Manager attempted to assign us to another sales representative named Jason, whom we had previously worked with on our first Purchase.. We declined this change and expressed our preference to continue working with Yemi. Despite our clear preference, the dealership manager became agitated and informed us that we could ... Read More Google - Nov 30, 2024
We took our crv in for and oil change and the vehicle inspection came back with pages of issues that need immediate repairs. We spent more money than what the car is valued at to have it repaired. One of the components that they said needed replaced was the catalytic converter. We had that part installed and when we picked the car up the new catalytic converter was rattling very bad. I took the car back to Honda the next day and they pretty much told me that that’s the best they can do. Two years go by and ... Read More Google - Nov 11, 2024
I have tried contacting their service department multiple times and no one will call me back to set up an appointment. No one will even call me to speak to me. Terrible service. Don’t recommend going here at all.