Customer Testimonials

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Google Nov 28, 2022

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Google Nov 28, 2022

I will bring my car here instead of a auto repair here in Rantoul because all they did is cost me more to fix my car

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Google Nov 28, 2022

My service advisor is friendly and very helpful and the mechanic has always provided excellent work. I am very satisfied with my entire experience!

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Google Nov 28, 2022

I had a spur of the moment oil change and tire air fill. Curtis and his team fit me in the day before thanksgiving’s with no issue. I had complete peace of mind for my holiday travels. Quick, friendly, quality service!

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Google Nov 27, 2022

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Google Nov 26, 2022

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Google Nov 26, 2022

Sales staff helped us pick choice that was right for us. Friendly and very helpful.

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Google Nov 26, 2022

Great customer service. Scheduling easy. Pleased to work with Chris Roger’s.

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Google Nov 23, 2022

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Google Nov 23, 2022

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Google Nov 21, 2022

Editing from a 1 star to a 4 solely on the fact that the owner Ben Quattrone reached back out to listen to my experience and issues that I encountered. He did in fact ensure me he wants to make a sale. I definitely appreciate the apology, the time and effort Mr. Quattrone took to speak about my experience. Sadly, my experience led me to purchase a vehicle elsewhere, but I will consider purchasing a new Honda next time with his dealership.

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Google Nov 19, 2022

Pierce (sales) was very professional and made the 'too long' wait to finish the sale tolerable.

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Google Nov 19, 2022

Waited couple month before writing this review. Purchased a used car here 3 month ago. Was greeted by Alberto Jimenez who helped me out with a purchase process. Everything went well even though it was my first dealership car purchase. He let me test drive it multiple times and overall was going above and beyond of my expectations. Highly recommend to work with Alberto. Craig was great to deal with as a sales manager. He made the whole transaction as easy as possible. Finance manager, Spencer, got me a % nice rate that is hard to beat with my Credit union where ...

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Google Nov 19, 2022

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Google Nov 19, 2022

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Google Nov 19, 2022

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Google Nov 17, 2022

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Google Nov 15, 2022

A very good selection and the sales staff was extremely helpful and knowledgeable.

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Google Nov 14, 2022

Quick, helpful, friendly and I would totally recommend 👌

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Google Nov 14, 2022

My shield on the under carriage had come loose and was about to come off . The maintenance was completed and I was back on the road in less than 30 min and with no charge 👍 really appreciate these guys and gals !

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Google Nov 14, 2022

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Google Nov 14, 2022

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Google Nov 13, 2022

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Google Nov 13, 2022

It was great! I trust Chris and the car runs well!

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Google Nov 12, 2022

Just bought a new Honda HR-V. Sales Team was very friendly, professional and helpful. Wes Silver, our salesman was there for us even on his days off! Would buy from them again.

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Google Nov 12, 2022

Good service

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Google Nov 12, 2022

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Google Nov 11, 2022

Good work but long wait.

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Google Nov 11, 2022

The finished body work was thorough and excellently done. Insurance claim was handled quickly and professionally. An unfortunate misunderstanding led to a delay in the work, but was resolved amicably and fairly. Serra Honda’s collision service has my recommendation.

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Google Nov 11, 2022

I’m always impressed with the staff and the excellent service they provide at Serra Honda! I’ve purchased 4 cars here and highly recommend them for sales and service!

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Google Nov 9, 2022

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Google Nov 9, 2022

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Google Nov 8, 2022

Great experience. This is always my first place to go to when looking for any Used or New Vehicles.

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Google Nov 8, 2022

Is a very good place to buy a car with no price mark up like alot of car dealers r doing right now. If ur looking for a car I recommend u going there and see what they can offer you. Sale people will work very hard to get what you want

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Google Nov 8, 2022

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Google Nov 6, 2022

Fast, reliable and courteous. Thanks for washing my car!

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Google Nov 6, 2022

Kurt was extremely helpful. Always have a great experience.

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Google Nov 5, 2022

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Google Nov 3, 2022

Purchased a new Honda CRV and the Sales Team was outstanding. Highly recommend this team for anyone purchasing a car

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Google Nov 3, 2022

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Google Nov 3, 2022

I got my car serviced here. I would like to specifically mention Ryan, he helped me out a bunch. He was patient, explained everything that needed to be done for maintenance and helped me make an informed choice. Thanks Ryan!

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Google Nov 2, 2022

So here I am having the worst day of my life. Money was low and I drive for rideshare so my plan was to drive an extra shift on an off day to make ends meet. And then the unthinkable happens. Here I am on the side of the road with a vehicle that will not move Because the shield underneath the engine was hanging off by a thread and scraping the road. Of course, I am thinking this is going to be an expensive repair and my day gets even worse. After removing the shield from the car completely ...

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Google Nov 2, 2022

We were very pleased with the experience at Sierra Honda!! Both Jonathan and Holly were very "on top" of the transaction, and were warm and friendly (our kind of folks!) and made the sale about as easy as possible! They certainly left a great impression on us! Great employees!!

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Google Oct 31, 2022

Everyone was extremely helpful and informative. Quicy was great to deal with as a salesman and Steve helped with information on the vehicle in Quincy absence. Quincy kept us up to date on the delivery of my vehicle. Holly did a great job with explaining the paper work and warrenty. A very positive experience and I love my new vehicle. Honda CRV

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Google Oct 30, 2022

Our salesman Steve Cambell was awesome. He was very helpful throughout the entire process. When our new car arrived he sat down with us in the vehicle and spent over an hour explaining the different systems. Steve told us to call anytime with questions about how to operate all of the new technologies. Very helpful and knowledgeable

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Google Oct 30, 2022

Great availability for service appointments. Excellent communication with the service writers. Two back-to-back fantastic experiences here. Not taking our Honda anywhere else!

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Google Oct 30, 2022

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Google Oct 29, 2022

Everything went smoothly.

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Google Oct 26, 2022

good service

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Google Oct 23, 2022

Great place to buy your car

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Google Oct 23, 2022

Took my vehicle in for service. Walked out with a nice new car lol. Everyone is very friendly. A big shout out to Holly!! She help me with my loan and my credit I so appreciate it..

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Google Oct 20, 2022

Good service as always. Thank you.

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Google Oct 19, 2022

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Google Oct 17, 2022

Josh and Matt were unbelievably nice and super-professional while never making me feel silly for damaging my car. The whole process was as painless as it could be.

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Google Oct 17, 2022

Jonathon was great to deal with, the entire process went well.

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Google Oct 17, 2022

Just had my first oil change/scheduled maintenance on my 2022 Insight. The service staff are amazing! Answered all my questions, gave price of services up front, and made sure I knew where to find into for future scheduled maintenance. I would definitely recommend!

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Google Oct 16, 2022

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Google Oct 15, 2022

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Google Oct 14, 2022

They were very polite and helpful

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Google Oct 14, 2022

Very accommodating when our only vehicle was having issues with the anti/theft system

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Google Oct 14, 2022

Honda blah! Bmw parts department here took the time to look up a long list of related items for my project car! Even though I live several hours away.

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Google Oct 13, 2022

I had very good service from drop off to pick up.

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Google Oct 13, 2022

Awesome service. Chris R is a gentleman and super efficient. I highly recommend all the services they offer.

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Google Oct 13, 2022

Honda had a good price on tires and an alignment.

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Google Oct 13, 2022

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Google Oct 13, 2022

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Google Oct 13, 2022

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Google Oct 13, 2022

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Google Oct 12, 2022

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Google Oct 12, 2022

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Google Oct 12, 2022

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Google Oct 12, 2022

Bought new Honda van. They did a first class job through the whole process .

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Google Oct 12, 2022

Service rep was immediately welcoming & service performed same day, within a few hours.

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Google Oct 11, 2022

They resolved the problem and provided very good service. Curtis was excellent.

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Google Oct 11, 2022

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Google Oct 11, 2022

My car looks brand new again I can’t even tell that my car was in a accident

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Google Oct 10, 2022

Good customer service.

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Google Oct 10, 2022

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Google Oct 8, 2022

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Google Oct 7, 2022

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Google Oct 6, 2022

I purchased a 2018 Honda Accord from Serra Honda Champaign in October of 2018, and it was one of the best decisions I ever made. I worked with Jonathan Kerr on the purchase, and he was truly one of the best salesmen I have ever met. He helped my wife and I with picking out the car, and the process was super easy. I have taken my car only to Serra Honda’s service center since purchasing it, and have always had a pleasant experience. They are great about helping you keep your car in tip-top shape, are honest in their pricing, ...

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Google Oct 5, 2022

Maintenances we’re done with care and timely

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Google Oct 5, 2022

Prompt. Polite.

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Google Sep 28, 2022

Very kind, nice shuttle drivers

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Google Sep 28, 2022

They normally do a car wash after service. Did not receive a car wash. Disappointed

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Google Sep 27, 2022

First time using Serra. My son is in school in Champaign and was having car issues. They got him in same day I spoke with Kyle in service and explained to me what car needed done. My son still had classes he needed to get to and there shuttle service was also amazing. Got him to school and the following day picked him up at school and brought him to dealership to get his car. Wonderful experience from girl booking appointment to Kyle in service and the wonderful shuttle driver. Unfortunately I don’t have some of the names I’...

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Google Sep 27, 2022

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Google Sep 27, 2022

Very good experience. We were towed to their facility. We had some advance communication with them about when we were going to arrive at the dealership. They met us at the toe truck and took it from there. They were extremely helpful when telling us what was wrong and what they needed to do to make our Honda ready for the road, again.

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Google Sep 27, 2022

They were very friendly, and efficient. I will be returning.

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Google Sep 27, 2022

Looks like new. Very good service

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Google Sep 26, 2022

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Google Sep 26, 2022

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Google Sep 25, 2022

Also got a car wash, no charge.

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Google Sep 24, 2022

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Google Sep 23, 2022

Salesman Quincy Rice was excellent! This is the second vehicle he has assisted us in purchasing within the last year. Service at Serra Honda Champaign IL is also very good!

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Google Sep 23, 2022

They fixed what needed.

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Google Sep 22, 2022

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Google Sep 22, 2022

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DealerRater Aug 9, 2021

My husband and I bought a Honda with the help of Tommy and will have to say that young man went above and beyond to make this a fun, wonderful experience. It was just only Tommy but really the whole dealership was awesome. Everyone went out of their way to make sure we were getting the help needed. I am happy to say that I am still excited with the car my husband bought me and I will make sure I tell anyone I know looking for a car to head to this dealer and ask for Tommy!

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DealerRater Jun 30, 2021

I had just purchased a used Subaru and came to pick it up two days later. When I got to the car, I couldn't get inside it because it wouldn't unlock with the key fob. I went inside the Serra Honda service area to seek assistance. It was raining outside and one of the Honda Service techs was able to get into the car to bring it to me. We discovered the key fob battery had died. So Chris Rogers took the time to take the key fob apart and replace the battery for me. He made sure ...

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