Customer Testimonials
I have been taking my Mazda 3 to here since 2012. They have always addressed my issues and have gone over and beyond to help me. Both sales and service are great.
Took my friend to do her car service It was ok just wished they had a loaner available.
Quincy is the man! Helped me buy my first car, get everything set up, even helped me find the right insurance for my vehicle! Brand new 2021 Hyundai under me now! Brian made understanding the paperwork and payments easy, too! Great props to this team! Couldn't have asked for a better experience!
Raine had incredible customer service when I took my Subaru in for an oil change and tire rotation. I was very pleased with his honesty on upcoming matience to my vehicle and I appreciated that they also washed the outside of my car.
Good
I want to give a huge shout out and thank you to the Service Department (Chris and his team) for their continual willingness and diligence in always helping their customers. We have a 2016 Honda HRV. We developed a serious problem with our vehicle, which required us to take it to the Serra Honda dealership in Champaign. It was very late in the day, but despite this and their already busy schedule, Chris and his team took care of us, evaluated the problem and quickly recognized the transmission went bad. They have worked swiftly and hard to order and secure a ...
We had a great experience
Everything was great! Personable staff, reasonable prices, fast service. Overall 5 stars
Best place for buy and service Honda
Mrs Camila Joseph from Day 1 was the best Forex manager to work with. She has been a professional and personable. She made me feel comfortable every step of the way. she is realistic with what our expectations would be within the profit of our trading. She is the type of Forex manager that if you contact her she will get back to you asap. If you are a first timer in FOREX and BITCOIN INVESTMENT I highly recommend you go with Mrs Camila. she will help you with the entire process and she always follows up with any questions you ...
good. quick. nice
Program a new key fob
Jonathan Kerr was very helpful, nice, and knowledgeable. I would definitely recommend him to others
Great service and professional attention to detail. Donnie, Matt, Sean, and all of the guys did a great job! My truck looks great!
I’ve used Serra for body work multiple times. They do fantastic work, communicate well and are very professional and ethical.
Appointment easily made, pleasant waiting room while routine maintenance was performed. They have a tendency to talk you into more services, but I actually appreciate preventive maintenance for my car.
Jonathan was great and the dealership treated us well during the three month wait for our 2023 CRV Hybrid Touring purchase. I would recommend this dealership
My in-laws Jean and Robert Delmotte bought 2023 Honda Passport and Devon was amazing
Check of electrical system went well. They installed new battery which what was called for.
It was a Great experience. I had a warranty replacement of a headlamp as well as the oil change. The service advisor, Kurtis Wilson, was very friendly & kept me updated on the service. The waiting area was comfortable & clean. Definitely, would come here again!!
Perfect
Very friendly, fast experience. No pressure. I love the vehicle! Thank you Jonathon Kerr!
Thorough inspection, rated degree of issue/need at address and we’re not pushy with suggestions. Reasonable pricing
Great work and very friendly
Chris was efficient and communicative.
Steve Campbell was simply wonderful to deal with - he had already helped my parents find their new Civic (which they love!), and he so knowledgeably, kindly and perfectly set me up with my new Accord - for a first-time new-car buyer, going in with a lot of unknowns and all the usual worries and anxieties, he immediately put me at ease by being both knowledgeable AND trustworthy and transparent...just such a wonderful person to deal with, and I couldn't be happier with my new Accord, or with Steve, Holly Moore and the rest of the team at ...
Everyone very friendly and knowledgeable.They all went above and beyond to get us in our new vehicle (we kept them way past quitting time and are very appreciative for all their help!).
My key broke off in the ignition a few days while I was out and about. It simply would not come out no matter what I tried! Since I was not far from the Honda dealership, I called them for advice/help. One of the guys actually drove over, managed to extract the key (after some cajoling), got the process going for acquiring a new key for me, and scheduled the time I could come in to pick it up! It was expensive to get a new key, but this kind of service is VERY hard to find. I must ...
On a routine oil change and tire rotation, the technician discovered two cracked front axles that required immediate replacement. Although it was an unexpected expense, I am grateful that it was discovered now before it led to an accident. Additionally, the technician worked through his lunch break in order to finish the repairs so that I could have my car returned as soon as possible
This is the only place I come to for my cars. I’m on my second Honda, I upgraded to a minivan from my beloved CR-V and they always do right by me. This time my heat was out. The price was fair, the labor was fast. No complaints.
Great service and communication but they did get parts in the next day to repair. We knew that up front. A-
Wes and Steve have were very friendly and knowledgeable and listened to what we were interested in and what we could afford. Couldn’t pass up the end of the year sale.
Very Good! Got me in right away. Thanks
I appreciate your staff listening to my issue and taking time to get it in and repaired quickly so we could get back on the road . The fixed it properly and within about an hour.
Jonathan Kerr got me just the car I wanted. JK was professional, knowledgeable and easy to work with. I am very pleased with the Honda Accord Hybrid I purchased through Serra Champaign. Thanks Jonathan!
Curtis Harvey & Terry Costa were both professional and easy to work with! Kudos boys!
They have done a lot of work on our PHEV Clarity. From repairing major rodent damage to the wiring to restoring the very complicated HVAC system. Always communicated well and gave honest assessment of what was happening.
I booked online, everything was easy and done quickly. I always have a great experience.
They remember me. Always courteous and respectful. They make the whole thing an easy process, brief as possible. I keep going back!
Super friendly. Got me in and out without any issues. Great response time even though I did not have an appointment.
I had run over two curbs and they got me in right away to check to see if there was any damage (no damage) and did other winter maintenance. They even washed my vehicle which really needed it! Everyone was very pleasant which made it a great experience!
All done well.
Engine light came on they cleared
Chris was an excellent service manager. Just oil change and tire rotation
I would highly recommend!!! A big shout out to Mrs. Kathrine Petty. We have been talking about investing in forex/stock and crypto trading for a long time but never really knew how to go about it. Mrs. Kathrine Petty has been so incredibly helpful in making our dream come true. She has gone above and beyond to make this process so easy. She answered all of our many questions and gave us great advice!! We made a friend for life!!! the experience of investing $1000 and growing it to $14,000 within 7 trading days was really an amazing one. I recommend you ...
really good service kind people.
Starter went out, Chris and Curtis got me fixed up in two days.
They were very helpful to meet my financial needs to complete a much needed maintenance issue. I really appreciate Curt and the team for the work and the peace of feeling safer in my vehicle
Timely response to issues with ridgeline truck
Very good sales service from Jonathan. Would definitely recommend.
I purchased a used vehicle recently and was extremely happy with not only the purchase, but the sales team. Bernard met us on the lot and was very helpful, knowledgeable and made sure that he listened to what I was looking for. At the end of the day, I got out of there under my top dollar in a reasonable amount of time! Thank you Bernard, you were great!
Everything went smooth and quick. They made us feel comfortable through the whole process. I would recommend Serra Honda Champaign to everyone looking for a car.
Highly recommended
Chris was helpful.
Had an unexpected dead battery. They had me in and out with a new battery in about 45 minutes
I always get my vehicle serviced at the Honda dealership. I trust them and they do excellent work. Staff is very friendly and respectful. Service very reliable and they won’t perform any maintenance without my authorization. I highly recommend bringing your vehicle to Honda for service and repair.
Efficient and reasonably quick.
Serra Honda helped me out in an emergency. I needed a new battery and they fit me in right away for service
I love Serra…they really care about their customers and definitely had my car running like the first day within hours. Happy Customer!
My husband and I bought a Honda with the help of Tommy and will have to say that young man went above and beyond to make this a fun, wonderful experience. It was just only Tommy but really the whole dealership was awesome. Everyone went out of their way to make sure we were getting the help needed. I am happy to say that I am still excited with the car my husband bought me and I will make sure I tell anyone I know looking for a car to head to this dealer and ask for Tommy!
I had just purchased a used Subaru and came to pick it up two days later. When I got to the car, I couldn't get inside it because it wouldn't unlock with the key fob. I went inside the Serra Honda service area to seek assistance. It was raining outside and one of the Honda Service techs was able to get into the car to bring it to me. We discovered the key fob battery had died. So Chris Rogers took the time to take the key fob apart and replace the battery for me. He made sure ...
Quincy Rice was so nice and kind to the customers. Thank you for your help for choosing the right car with the reasonable price offering water and some snack too!!
Jeff did a stellar job of correcting a service issue today & getting me on my way a satisfied customer. Both he & Chris Rogers I can highly recommend in the Honda Service department.